THE LEVEL OF CUSTOMER SATISFACTION IN USING BANK SERVICES AND THEIR CALCULATION
15.04.2024 "Modern Science and Research" xalqaro ilmiy jurnali 1 seriyasi. Volume 3 Issue 4
Abstract. In the article, the results of the researches conducted in order to improve the activity of banks in the Republic of Uzbekistan, the importance of evaluating the level of customer satisfaction and evaluation methods, and the most optimal methods that can be used in the evaluation of the national banking system are reported.
Keywords: Center for Economic Research and Reforms, Bank Activity Index, CRM (Customer Relationship Management) system, "Servqual" model, focus group, NPS (Net promoter score) indicator.
